On this page:
- Current COVID-19 response
- COVID-19 Health Services Impact update
- Getting a test
- Hawke's Bay case update
- Hawke's Bay COVID-19 vaccination information
- Current visiting policy
- Looking after yourself
- Welfare and mental health support and resources
New Zealand is now in the orange setting.
All of New Zealand is now in the orange setting of the COVID-19 protection framework (read more about the orange setting here). There remains community transmission of COVID-19 with pressure on the health system and risks to vulnerable communities. At Orange, we can continue to do everyday activities, but we need to protect our vulnerable communities.
People can visit cafes and bars, attend gatherings and events, and go to the hairdresser and gym. There are no capacity limits or distancing requirements at venues
People must wear a face mask in many indoor locations. You do not need to wear a face mask outdoors.
COVID-19 reinfection advice update
The Ministry of Health has updated its advice for those who experience COVID-19 symptoms more than 28 days after having had COVID-19. If a person develops new COVID-19 symptoms, and it is 29 days or more since their previous infection, it is possible that they are experiencing a COVID-19 reinfection and they should get tested.
Some health services are being deferred or significantly reduced due to COVID-19, as our health system responds to growing cases in our hospital and community.
Health professionals are being redeployed to support specialist areas of high volume and need (such as ED) so patients with emergency and acute care needs stay well cared for. Support staff are also being redeployed to other areas of high need, such as helping to support welfare hubs across the rohe.
Thank you for your understanding as temporary changes are introduced to manage patient and staff safety.
It's important that you get tested, even if you are fully vaccinated as vaccinated people can get mild symptoms.
Please get tested if:
- you are feeling unwell with cold or flu symptoms, no matter how mild the symptoms
- you are a Household Contact of a positive case.
If you are unsure if you should get tested, contact Healthline anytime for free advice about whether you need to get tested: 0800 358 5453.
How do I get a test?
To access free Rapid Antigen Tests please go to the RAT requester site https://requestrats.covid19.health.nz/ (or phone 0800 222 478) and choose your local collection site where you can pick up your RAT kits.
Alternatively, you can have a free supervised test by booking an appointment at a participating Testing Centre. You do not need to be an enrolled patient to get a test. Visit https://www.healthpoint.co.nz/covid-19/hawkes-bay/ for locations, open hours and more information.
For people who are not unwell or a household contact but want to get a RAT for other purposes, such as to visit an elderly relative, there are retail options now, including some supermarkets and other stores.
Reporting your result
Please use My Covid Record to report a rapid antigen test (RAT) that you have performed. After you log in, the button to report a RAT can be found at the bottom of the homepage.
You can expect 3 types of results from your RAT.
There are instructions on what to do after each of these.
If you have any questions about your RAT or My Covid Record: Email email@example.com or phone 0800 222 478
Find out more about Rapid Antigen Tests
All Hawke’s Bay DHB facilities, including Wairoa Hospital, Napier Health and Central Hawke’s Bay Health Centre, currently have a limited-visitor policy to protect our patients and staff and limit the spread of COVID-19.
- Visiting hours are 1-8pm.
- Currently no children under 16 years of age are allowed on the wards.
Masks required for outpatients and visitors
- Outpatients: outpatient appointment patients including radiology and laboratory should come alone, unless they require a support person. Exceptions to this are a parent/guardian accompanying a child under 16 years or people who have a disability and/or need assistance. Discretion may be applied on a case-by-case basis. Outpatients and any support person must wear a medical grade surgical mask.
- All visitors to Hawke’s Bay and Wairoa Hospitals along with Central Hawke’s Bay Medical Centre’s inpatient unit must wear disposable medical grade surgical masks.
- Exemptions for visitors cannot be accepted, except where the visitor is a support person for a patient requiring advocacy such as a child under 16 or a patient who is seriously unwell or with diminished capacity.
- If you do not bring a mask one will be provided for you.
Visitor policy by area:
Emergency Department (ED):
- One parent or guardian, or person acting as a kaitiaki (partner in care) can support a patient while they are receiving care inside the Emergency Department.
ED waiting room
- When the ED waiting room is busy, we may not be able to accommodate all support people due to limited space.
- To protect patients, whānau and staff, at times a support person may need to wait elsewhere. Thank you for your understanding.
*Priority will be given to parents and guardians and those acting in a kaitiaki capacity.
Wards tower block, Intensive Care Unit and Ngā Rau Rākau mental health services
- One visitor at a time. More than one person will be able to visit each day, but each person can only visit once a day.
Special Care Baby Unit (SCBU): only parents can visit.
Maternity delivery-suite: two support people are allowed during labour and birth.
Maternity post-natal: one support person plus one visitor at a time, and only one visit a day.
Outpatients: outpatient appointment patients including radiology and laboratory should come alone, unless they require a support person. Exceptions to this are a parent/guardian accompanying a child under 16 years or people who have a disability and/or need assistance. Discretion may be applied on a case-by-case basis. Outpatients and any support person must wear a medical grade surgical mask.
Visitors to Zac’s café must adhere to strict mask wearing and hand hygiene protocols ie; wearing a mask at all times, sanitising hands and maintaining physical distancing.
By adhering to these conditions, you help keep our patients, staff, yourself and other visitors safe. We thank you for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Visitors are encouraged to take the most direct route to the department they need to access and to take responsibility for their health and wellbeing by ‘checking in’ using the COVID-19 app QR code at entrances, washing their hands and following staff instructions on mask usage.
If visitors have cold, flu or COVID-19 symptoms, do not visit — stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested.
It is important to look after your mental health and wellbeing as well as your physical health. It is okay to feel stressed or anxious.
For advice about taking care of yourself visit the COVID-19 Health Hub.
It’s OK to ask for help. As we work through this together, there are people and agencies able to support you.
Services and support available [PDF]
This fact sheet has a range of advice, help, or support if you need it. If you don’t speak English, you can ask for an interpreter when calling most government departments.
Access to food or essential items [PDF]
We all need food and essential items such as medicine through COVID-19 lockdowns, so please don’t try to go without. This fact sheet has information about the many ways of getting food and other essential items to you.
Mental health support
The following apps, e-therapy tools, offer practical mental health support:
- Mentemia, developed by mental health advocate Sir John Kirwan and entrepreneur Adam Clark, contains practical tips and techniques to help take control of your mental wellbeing.
- Melon provides a health journal, resources and self awareness tools to help people manage their emotional wellbeing.
- Staying on Track uses cognitive behavioural therapy to develop practical strategies to cope with stress and disruption to everyday life from COVID-19.
- Sparklers at home - tools for parents called to help them talk with their primary-school aged children about their own mental health.
- Trouble in your Bubble – some great ideas to cope in stressful times from Le Va.
- A 'care package' for mental wellbeing (Health Navigator):
- Resources for whānau with children (Health Navigator):